Objective: This role is the liaison between all departments at Isadore, maintaining clear communication and collaboration between the production, fulfillment, sales/marketing, and events teams. This role is crucial to the success of daily workflow and planning as it is the role that has a beat on everything that is happening. This is work both internally and customer-facing with duties related to both the D2C and B2B sectors.

This role currently supports the needs of six people: two supervisors, two bakers, and two packaging.

Position: SALES & OPERATIONS ADMINISTRATOR

Location: On Site - 1064 Gervais Avenue, Maplewood
Reports to: CEO and Sales and Marketing Director
Type: 20-30 hrs/ $26 hourly rate

General Office

• Main point of contact for daily office operations when present
• Fulfill/delegate requests from upper management in a timely manner 
• Respond to emails in a timely manner (less than 48 hours) 

Sales Administration

QuickBooks:

• Create invoices for custom corporate orders
• Setup new customer profiles
• Update product offerings and pricing to reflect correct invoicing practices
• Communicate timelines to the appropriate teams to ensure deliverables are on time and within budget.
• Secondary contact with corporate clients; making sure the company has communicated all necessary elements of each project, such as confirming design plans, pricing, contact lists, deadlines, and shipment dates.
• Respond to donation requests
• Utilize Shopify to create discount codes and create donation orders
• Fulfill/delegate donation fulfillment
• Communicate and/or meet with leadership as needed or required
• Oversee all online portals (Shopify, Procure Impact, Faire, Mable), communicating with the fulfillment team to ensure all orders have been processed in a timely manner.
• Troubleshoot online portal issues with Shopify customer service
• Assist with order deliveries as needed
• Coordinate printing for Isadore and client materials and signage
• Pick up custom print orders as needed
• Check and fulfill orders if fulfillment team is not present

Live Event Coordination

• Fill out and submit applications for live events.
  
• Plan product needs with sales team; further communicate to fulfillment team.
• Maintain all event-related spreadsheets, including the annual calendar, P&L, sales, etc.
• Manage Square product app: inventory, pricing, discounts, and taxes.

Customer Service

• Carry out a high level of customer service and professionalism via email and phone calls with vendors and customers
• Reply to customer emailed inquiries and requests within 48 hours
• Update/edit online orders based on customer requests>>>relay to staff
• Track orders with shipping issues and update customers with new information
• Carry out a high level of customer service through email and phone
• NonGMO recertification; yearly - end of summer
• Be available to communicate with staff daily, and help fulfill projects as needed

Preferred Qualifications:

• Proficient in Microsoft Office, Google Sheets, Shopify (or other online sales portals), QuickBooks Online, Canva, Zoho Mail, team dashboards
• At least 2 years of customer service
• Ability to multi-task and work in a fast-paced environment
• Reliable transportation

Desired Strengths:

• Excellent communicator
• Team player
• Flexible and easy-going
• Self-starter
• Trouble-shooter