Job Postings

SALES & OPERATIONS ADMINISTRATOR – 02/08/2026 

Objective: This role is the liaison between all departments at Isadore, maintaining clear communication and collaboration between the production, fulfillment, sales/marketing, and events teams. This role is crucial to the success of daily workflow and planning as it is the role that has a beat on everything that is happening. This is work both internally and customer-facing with duties related to both the B2C and B2B sectors.  

This role currently manages six people: two supervisors, two bakers, and two packaging 

General Office

• Main point of contact for daily office operations when present

• Fulfill/delegate requests from upper management in a timely manner 

• Respond to emails in a timely manner (less than 48 hours) 

 

Sales Administration 

• Use of QuickBooks:  

• • Create invoices for custom corporate orders 

• • Setup new customer profiles 

• • Update product offerings and pricing to reflect correct invoicing practices 

• Communicate timelines to the appropriate teams to ensure deliverables are on time and within budget. 

• Secondary contact with corporate clients; making sure the company has communicated all necessary elements of each project, such as confirming design plans, pricing, contact lists, deadlines, and shipment dates. 

• Respond to donation requests 

• Utilize Shopify to create discount codes and create donation orders 

• Fulfill/delegate donation fulfillment 

• Oversee all online portals (Shopify, Procure Impact, Faire, Mable), communicating with the fulfillment team to ensure all orders have been processed in a timely manner. 

• Troubleshoot online portal issues with Shopify customer service 

• Coordinate printing for Isadore and client materials and signage 

• Pick up custom print orders as needed 

• Check and fulfill orders if fulfillment team is not present 

 

Live Event Coordination 

• Fill out and submit applications for live events

• Plan product needs with sales team; further communicate to fulfillment team 

• Maintain all event-related spreadsheets, including the annual calendar, P&L, sales, etc.  

• Manage Square product app: inventory, pricing, discounts, and taxes.  

 

Customer Service 

• Carry out a high level of customer service and professionalism via email and phone calls with vendors and customers 

• Reply to customer emailed inquiries and requests within 48 hours 

• Update/edit online orders based on customer requests>>>relay to staff 

• Track orders with shipping issues and update customers with new information 

• Carry out a high level of customer service through email and phone 

• NonGMO recertification; yearly - end of summer 

• Be available to communicate with staff daily, and help fulfill projects as needed 

 

Preferred Qualifications: 

• Proficient in Microsoft Office, Google Sheets, Shopify (or other online sales portals), QuickBooks Online, Canva, Zoho Mail, team dashboards 

• At least 2 years of customer service 

• Ability to multi-task and work in a fast-paced environment 

• Reliable transportation 

 

Desired strengths: 

• Excellent communicator 

• Team player 

• Flexible and easy-going 

• Self-starter 

• Trouble-shooter