Returns & Refunds

Isadore Nut Company Returns & Refunds Policy

Customer satisfaction is important to Isadore Nut Co. Our return and refund policy is designed to protect product quality, food safety, and customer trust.

Returns Policy

For food safety and quality-control reasons, we generally cannot accept returns of opened food products.

Unopened, unused products in their original packaging may be eligible for return within 7 days of delivery, subject to review and approval by Isadore Nut Company. To request a return, please contact us before sending any product back.

To be eligible for return, the product must be:

·      Unopened

·      Unused

·      In its original packaging

·      In the same condition in which it was received

·      Requested for return within 7 days of delivery

·      Accompanied by proof of purchase or order number

Isadore Nut Company reserves the right to refuse returns that do not meet these conditions.

 

Non-Returnable Items

The following items are not eligible for return:

·         Opened food products

·         Products that have been partially consumed

·        Products not in their original packaging

·        Products damaged after delivery due to improper storage, handling, or use

·        Custom, personalized, or special-order products

·       Gift cards

·       Items marked final sale

 

Damaged, Defective, Missing, or Incorrect Orders

If your order arrives damaged, defective, missing items, or incorrect, please contact us within 7 days of delivery.

 

Please include:

·         Your order number

·         A description of the issue

·         Photos of the damaged or incorrect product

·        Photos of the shipping box and packaging, if applicable

 

Once an approved return is received and reviewed, or once a refund request is approved when no return is required, we will notify you whether your refund has been approved.

Because our products are food items, we may not require a product to be returned before issuing a resolution, if we determine that the return would be inappropriate, or impractical for customer service, food safety, quality-control, or cost reasons.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless we determine that the return is due to an Isadore Nut Company error or order issue, such as an incorrect item, missing item, defective product, or order that arrives damaged.

If we determine that a return is necessary, we will provide return instructions and confirm whether the customer or Isadore Nut Company is responsible for return shipping.

 

Refunds

Once an approved return is received and reviewed, we will notify you as to whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase within 7 days. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the refund is due to an error by Isadore Nut Co.

 

Exchanges

We do not accept exchanges. If you received a damaged, defective, missing, or incorrect product, please contact us within 7 days of delivery and we will review the issue and work with you toward an appropriate resolution.

 

Order Changes and Cancellations

Order changes or cancellations must be requested as soon as possible after the order is placed. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has moved into production, fulfillment, or shipping.

 

How to Start a Return or Refund Request

To start a return or refund request, please contact us at:

Orders@IsadoreNutCo.com

 

Please include your order number, phone number, and a brief explanation of your request. Products should not be returned without prior approval from Isadore Nut Company.